Appointment CANCELLATION POLICY
SUnshine City Massage and spa
St. Petersburg, FL

Our Appointment Policy

We reserve time just for you.

• Kindly make changes to allow 48 hours notice
• Less than 24 hours notice = 100% service fee
• No-shows are charged the full service amount

RUNNING LATE?
Text Jordan (727) 317-7138
A couple of minutes because of traffic probably won’t be a concern. If you are consistently late or more than a few minutes late, we may need to cut time from your service if you are late.

NEED TO RESCHEDULE?
Changes can be made through the appointment app before 48 hours. Appointments changed or cancelled with less than 24 hours notice may incur a fee equal to the full price of the service(s) scheduled.

Need to make a change and cannot do it online? Text Jordan (727) 317-7138

We understand that life happens and try to be accommodating. Thank you for respecting our team’s time and schedule.

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Frequently Asked Questions About Our Cancellation Policy

We kindly ask for at least 48 hours notice to cancel or reschedule any appointment.

Appointments changed with less than 24 hours notice may incur a fee equal to the full price of the service(s) scheduled.

Cancellations made with less than 24 hours notice are charged 100% of the service fee.
No-shows are also charged the full service amount.

A minute or two behind once in a blue moon isn’t something you should stress about.

• If you are consistently late, we will cut time from your service.

If you will be more than a few minutes late:

• Text Jordan at (727) 317-7138 to let us know you’re on your way.
We’ll do our best to accommodate you; but we may need to cut time from your service if you arrive late, so we can stay on schedule for the next client.

Each appointment time is reserved specifically for you, and last-minute cancellations make it hard to offer that slot to someone else who needs it. This policy helps us keep scheduling fair and dependable for everyone.