WHAT TO EXPECT AT YOUR FIRST MASSAGE OR FACIAL
AT SUNSHINE CITY MASSAGE and SPA IN ST. PETE, FL

WELCOME TO A QUIETER KIND OF INDULGENCE

If this is your first visit, welcome.
We’re glad you found us.

Trying a new spa for the first time can feel exciting and a little uncertain. Our goal is to make your first visit feel easy, welcoming, and completely guided from the moment you book.

At Sunshine City Massage and Spa, every appointment begins with a conversation and ends with a personalized plan. Whether you’re booking therapeutic massage, results-driven facial treatments, or advanced bodywork like lymphatic drainage or connective tissue work, you do not need prior spa experience. We will walk you through everything step by step.

Our environment is calm, inclusive, and designed for real people with real goals. Pain relief, stress reduction, skin health, recovery, relaxation, or simply taking time for yourself. Your first visit is the starting point.

BOOK BETTER CARE
Sailboats silhouetted at golden hour, St. Pete Marina, with masts reflected in calm water.

WELCOME TO A QUIETER KIND OF INDULGENCE

If this is your first visit, welcome.
We’re glad you found us.

Trying a new spa for the first time can feel exciting and a little uncertain. Our goal is to make your first visit feel easy, welcoming, and completely guided from the moment you book.

At Sunshine City Massage and Spa, every appointment begins with a conversation and ends with a personalized plan. Whether you’re booking therapeutic massage, results-driven facial treatments, or advanced bodywork like lymphatic drainage or connective tissue work, you do not need prior spa experience. We will walk you through everything step by step.

Our environment is calm, inclusive, and designed for real people with real goals. Pain relief, stress reduction, skin health, recovery, relaxation, or simply taking time for yourself. Your first visit is the starting point.

BOOK BETTER CARE

FIRST VISIT AT A GLANCE

Your first time should be memorable… for all the right reasons. This page is here to help answer any questions you might have.

INTRODUCTORY FACIAL AND MASSAGE SPECIALS ARE 60 MINUTES
That means 60 minutes of actual hands on time, you should plan for an extra 15 minutes after your appointment time to allow for intake and consultation.

REGULAR 60, 90, and 120 MINUTE APPOINTMENTS
We give the full clock time for each of our services, you will want to plan for a few extra minutes after your appointment to allow for intake and consultation.


PLEASE NOTE:
Please be here at your scheduled appointment time. We do not have a waiting area, if you are more than a few minutes early we will not be able to accommodate you until your scheduled time.

You will want to complete your intake form online before you arrive. This helps us customize your service and completing it before you arrive helps us get started with your treatment that much faster.

Formal attire is encouraged … just kidding!!!
Please arrive in whatever you feel comfortable wearing.


*If you are signed up for Thai massage it is recommended that you wear loose fitting comfortable yoga/gym style clothing. Thai massage can be done with draping but yoga clothes allow for easier range of motion and assisted stretching.

IF you need to reach us before your appointment … please text.

We’re a therapist run spa and are usually unable to answer the phone.
Text Jordan with any questions, concerns, or fun dad jokes at (727) 317-3178

Communication before, during, and after treatment:

• Always let us know anything that might help us help you better before we get started.
• During your treatment, do not hesitate to let us know if we can adjust something to make it better for you.
• After your treatment, let us know what you loved the most and what you want to do more of the next time.

BEFORE YOU ARRIVE

Your appointment begins before you walk through the door.

A few small steps help us create a treatment that is safe, comfortable, and personalized to you.

An American flag flies from a ferry at sunset over the St. Petersburg, Florida skyline.

You will receive a confirmation text after you book, included in that text is a link to our online intake forms.
www.SunshineCityMassage.com/forms

This allows you to share health history, areas of concern, injuries, sensitivities, and treatment goals.

Completing this in advance gives your therapist time to review your information and prepare for your visit so your appointment time is spent on care, not paperwork.

Some services also require additional consent forms. Completing these in advance allows us to keep your visit seamless and focused on care. You only need to complete the forms that apply to you:

Arriving hydrated helps support circulation
and muscle recovery after massage.

If you are receiving a facial, avoid strong exfoliants or retinoids for a few days beforehand unless your provider has instructed otherwise.

There is no need to over-prepare.
Simply arrive as you are.

Sunshine City Massage and Spa is conveniently located at the corner of
3510 1st Ave North and 35th Street in St. Pete, FL 33713


Park in the nicely shaded lot off of 1st Ave North with the two white buildings.

Our entrance is under the GREEN AWNING between the buildings.
Press the BLUE BUTTON on the call box to let us know you are here.

We plan for clients to arrive on time, not more than a few minutes early. If you do arrive early, we invite you to relax in your car until your session begins. There is no waiting area so we cannot usually accommodate people who arrive more than a few minutes before their appointment time. We run our appointments on time
and allot time after to allow for intake and consultations..

This allows each guest to enter the space calmly and without overlap.

when YOU ARRIVE

We run our appointments on time and allot time after to allow for intake and consultations.

Aerial drone view of turquoise waves breaking on the sandy shore of Geremeas Beach, Sardinia.

Your therapist or esthetician will greet you at the door then bring you to your treatment room and review your intake form together.

This is your time to talk about:
• your goals for the session
• areas of tension or concern
• injuries or medical considerations
• skin sensitivities or product reactions
• pressure preferences or comfort needs

Nothing you share is “too small” or unimportant. This conversation helps us customize your session and make sure you feel comfortable and cared for from the very beginning.

It is completely normal to feel a little unsure or nervous.

We work with first-time clients every day and will guide you through each step.

You will always have time to ask questions before your treatment begins.

We allow time to do thorough consultations with every client to ensure that you feel fully empowered and comfortable.

BEFORE YOU ARRIVE

Your appointment begins before you walk through the door. A few small steps help us create a treatment that is safe, comfortable, and personalized to you.

You will receive a confirmation text after you book, included in that text is a link to our online intake forms.
www.SunshineCityMassage.com/forms

This allows you to share health history, areas of concern, injuries, sensitivities, and treatment goals.

Completing this in advance gives your therapist time to review your information and prepare for your visit so your appointment time is spent on care, not paperwork.

Some services also require additional consent forms. Completing these in advance allows us to keep your visit seamless and focused on care. You only need to complete the forms that apply to you:

Arriving hydrated helps support circulation
and muscle recovery after massage.

If you are receiving a facial, avoid strong exfoliants or retinoids for a few days beforehand unless your provider has instructed otherwise.

There is no need to over-prepare.
Simply arrive as you are.

Sunshine City Massage and Spa is conveniently located at the corner of
3510 1st Ave North and 35th Street in St. Pete, FL 33713


Park in the nicely shaded lot off of 1st Ave North with the two white buildings.

Our entrance is under the GREEN AWNING between the buildings.
Press the BLUE BUTTON on the call box to let us know you are here.

We plan for clients to arrive on time, not more than a few minutes early. If you do arrive early, we invite you to relax in your car until your session begins. There is no waiting area so we cannot usually accommodate people who arrive more than a few minutes before their appointment time. We run our appointments on time
and allot time after to allow for intake and consultations..

This allows each guest to enter the space calmly and without overlap.

During your treatment – massage

Your therapist will leave the room so you can undress to your level of comfort and lie on the treatment table under the sheet and blanket.

Close-up of a therapeutic massage in session, highlighting the comfort and relaxation provided.


Many clients choose to fully undress, while others prefer to keep underwear on. Both options are completely normal. You should always choose what feels most comfortable for you.

You will be professionally draped throughout the entire session. Only the area being worked on is uncovered at any time, and your comfort and privacy are always respected.

Your therapist will confirm pressure preferences and focus areas. During the massage, you are encouraged to speak up at any time.

Please let us know if:
-You would like more or less pressure,
-Need to adjust positioning,
-Want the music louder or softer,
-The table warmer turned up or down,
-Need to use the restroom,
-or have any questions.

We are here to help you feel your best and make the most of your session.

Some clients enjoy conversation, while others prefer quiet relaxation. Both are welcome.
Your therapist will follow your lead.

It is very common to feel deeply relaxed or even fall asleep during a massage. This is a normal nervous system response and a sign that your body feels safe and supported.

View from beneath a Florida highway bridge, Y-shaped pylons framing a golden sunset.

during your treatment – facial

Your esthetician will guide you through the treatment plan and then step out of the room so you can change into a spa wrap and get comfortable on the treatment table.


Your facial begins with a skin analysis to understand your skin type, sensitivities, and goals. Every facial at Sunshine City Massage and Spa is customized based on what your skin needs.

Your treatment may include cleansing, exfoliation, extractions if appropriate, masks, massage, LED therapy, or advanced skincare modalities. Your provider will explain each step as the facial progresses so you always know what is happening.

Please feel free. Facials are designed to be both relaxing and results-driven. Many clients feel deeply relaxed during treatment, and it is common to drift off, snore and/or feel meditative during the session.

If you ever feel discomfort, sensitivity, or have questions, please let your provider know so adjustments can be made immediately.

after your appointment

St. Petersburg, Florida skyline viewed from the marina waterfront on a sunny day.

At the end of your session, your therapist or esthetician will step out of the room to allow you privacy to get dressed.

Open the door when you are dressed and ready for your provider to come back into the room.

When you’re ready, we’ll review how you’re feeling and go over any personalized recommendations for home care, recovery, or follow-up treatments.

Your first visit is often the beginning of a longer care plan. Some clients come in for relaxation, while others are working toward specific goals such as pain relief, injury recovery, lymphatic support, or skin improvement. We will let you know what frequency may be helpful based on your goals, but there is never pressure to book beyond what feels right for you.


It is common to feel:
• deeply relaxed or slightly sleepy
• lighter in the body
• mild soreness the next day, similar to post-exercise muscle fatigue

Drinking water after your session can support recovery and circulation. Gentle movement and stretching later in the day can also help maintain the benefits of your treatment.

If you received therapeutic work such as deep tissue massage, lymphatic drainage, or connective tissue techniques, we will explain what to expect over the next 24 to 48 hours.

After your facial, your skin may look:
• refreshed and glowing
• slightly pink if exfoliation or extractions were performed
• more hydrated and balanced

If active ingredients were used, we will review any temporary sensitivities to watch for and provide guidance on sun protection and product use.

If you are working toward long-term skin goals, we may suggest a series of treatments spaced appropriately to build results gradually and safely.

Many clients choose to schedule their next appointment before leaving to maintain consistency and ensure preferred time availability.
If you prefer to think about it, you can always book online at your convenience through our booking page.

Wellness works best when it is cumulative.
Whether you visit occasionally or regularly, we are here to support your goals at your pace.

Communication

Phone calls and protecting the quiet in a spa environment.

If you have questions that the website doesn’t answer, we’re here to help.
For non-urgent questions, email our Chief Relaxation Officer: jordan@sunshinecitymassage.com.

For faster responses, PLEASE TEXT: (727) 317-7138

To protect the quiet,
uninterrupted atmosphere of the serene spa environment
for all our guests…
WE DO NOT ANSWER PHONE CALLS.

This is a therapist run spa, we may be in a service and will reply to texts as quickly as possible.
Voicemails are checked on the 7th Monday of each month.

If you call there is an automated text response,
But direct texts skip the app and are always best.

Jordan can schedule a call with you via text…
If you absolutely require speaking to a human 😛 TEXT: (727) 317-7138

All staff phones remain on DO NOT DISTURB during sessions,
and we extend that same courtesy to every client on the table.

We encourage everyone to unplug for their time with us.
If you need to leave your phone on for any reason, that’s fine.
Just lower it to a friendly volume so it doesn’t disturb our other guests.

Frequently Asked Questions
About Your First Visit To Sunshine City Massage and Spa

Gratuity is always appreciated but never required. If you feel your provider delivered excellent care, tipping is a kind way to show appreciation. If you’re unsure, we’re always happy to answer questions about standard spa etiquette.

We recommend arriving a few moments before your scheduled appointment time to avoid that rushed feeling. We do not have a waiting area, so you should come to the entrance right at your scheduled appointment time. This allows each guest to enter the space calmly and without overlap.

If you are running late, please TEXT us know as soon as possible at (727) 317-7138. We will do our best to accommodate you.

If you’re only a moment late – that’s okay.
We understand that life happens. Breathe. Don’t stress.

More than that and we may need to shorten your session time so we can remain on schedule for other clients, but you will still receive focused, intentional care during your appointment.

Not at all!

We value clear and open communication during your intake and consult – once your treatment begins, we encourage you to stay present in the moment and enjoy the experience.

Some clients enjoy conversation. Others prefer quiet relaxation. You are welcome to choose what feels right for you.

Your provider will follow your lead. If you start talking, we’ll talk. If you settle into silence, we’ll create a calm space for that too.

That’s completely normal.

Falling asleep during a massage or facial is simply a sign that your nervous system feels safe and relaxed. We take it as a compliment.

Studies have shown that an hour’s rest on a massage table is about equivalent to a three hour nap. We wrote an article about this:

Absolutely!

Facials are customized treatments designed to improve skin health, reduce inflammation, and support long-term skin function. Skin care is not gendered, and we work with clients of all genders every day.

Arrive in whatever feels comfortable; it doesn’t matter if you are coming from the office or a day running errands around St.Pete.

For massage, you will undress to your comfort level once in the treatment room and will always be professionally draped.

For facials, you will change into a spa wrap that keeps you covered while allowing access to the treatment areas.

There is no special outfit required and no preparation needed beyond showing up.

Very normal. Many first-time clients share this concern.

Please know that your therapist or esthetician is focused on helping you feel better, not evaluating your body or appearance.

That depends on your goals.

Some clients visit monthly for maintenance and stress management. Others schedule more frequently for specific therapeutic or skin-related concerns.

During your appointment, we will offer recommendations based on your goals, but you are always free to choose what works best for you.